At FMS we are dedicated to providing quality customer service. Whether if it is to give credit to an FMS employee for a job well-done, or to provide feedback about a job that is not going as well as you expect and deserve, there are two ways in which customers can let us know how we are doing:
When the work is complete you will receive a notification with a link to the survey. This will give you a chance to provide us with feedback:
We look forward to hearing your feedback through our new electronic survey feedback system!
To speak with a representative about the status of your work request, or to share any compliments about our staff, please call (213) 740-6833.
Be prepared with the following information:
For urgent resolutions to any concerns you may have, call the Associate Director of Operations, Debbie Aguilar, directly at (213) 740-3357.