Customer Resource Center
ROOM TEMPERATURE

There are a variety of heating and cooling systems in buildings, dormitories, and off campus University residences. Based on your location, the protocols for addressing temperature issues will vary.

Temperature Guidelines

The temperature in many campus buildings is regulated by a central control system in accordance with USC’s energy conservation measures. Central temperature control allows for temperatures to be regulated remotely when buildings are not occupied, while adhering to the following temperature guidelines:

  • All centrally controlled facilities are heated to 68 degrees in the winter and cooled to 76 degrees in the summer when occupied.  Except in research labs, and a few other locations that require specific temperature ranges, temperature adjustment requests for centrally controlled facilities will be considered based on these ranges.
  • Individual personal temperature comfort levels vary. Occupants of campus buildings are asked to participate in University energy conservation initiatives by layering their clothing and reporting excessive heating or cooling to Facilities Management Services.
  • When necessary, a technician will be sent to your room, academic building, or off-campus residence to assess and correct the problem.
To Report a Heating or Cooling Problem
  • For all residential heating and cooling issues - contact USC Housing for service at (213) 740-2546.
  • For all other buildings - all excessive heating and cooling problems should be reported to the FMS Customer Resource Center (CRC) at 213-740-6833.
  • Before reporting a problem, please note the room temperature guidelines above. Please be advised that during periods of unexpected extreme outdoor climate changes, there may be some delay in responding due to high volumes of room temperature requests and calls.
Room Schedules and Central Temperature Control

Classrooms, lecture halls, and other rooms are heated and cooled when they are expected to be in use. Changes in standard room and building operation scheduling should be reported to FMS so heating or cooling adjustments can be made accordingly.

During otherwise unscheduled periods, the air handling systems are permitted to be adjusted only through the approval of Facilities Managers, pre-established individuals in your building.  If you are unable to contact your Facilities Manager, please notify your supervisor or call the FMS Customer Resource Center at (213) 740-6833.

Requests must be made to FMS no later than 48 hours in advance and, for weekend or holiday operation, by 4pm the Wednesday prior to the weekend or holiday.  These requests are to be submitted by email to BldgSch@fms.usc.edu, or through the FMS Customer Resource Center at (213) 740-6833.

On weekends, holidays, and after normal business hours, FMS provides technical support primarily to address emergencies.  During these times, FMS staff may not be available to adjust equipment that could have been previously scheduled.

Fees for Service

There is no fee for adjusting room temperatures, or repairing heating and cooling systems, in University buildings.