Customer Resource Center
KEYS FAQS

Q: How do I get a locked door open?
A: Call USC Department of Public Safety at (213) 740-6000. *
For classrooms on UPC call (213) 740-9353.
FMS Lock Shop personnel do not open/un-lock doors.

* Be prepared to show a University ID (or other valid photo identification), along with any other necessary credentials to demonstrate your authorization for entering the locked room or building.

Q: Who do I call for trouble with: Access, OMNI, LENEL, AD Locks, and gates?
A: FMS Customer Resource Center at (213) 740-6833. *

* Be prepared to show a University ID (or other valid photo identification), along with any other necessary credentials to demonstrate your authorization for entering the locked room or building.

Q: How do I request a key?
A: Only Authorized Key Requestors are allowed to submit a request through the FMS Customer Resource Center. Check with your Building Supervisor to determine who the Authorized Key Requestor is. Request Service here.

Q: Who is authorized to order duplicate keys?
A: Only University employees, who have been identified as the Authorized Key Requestor for a building, will be allowed to request key duplications. Service will be denied for all other requestors. Request Service here.

Q: How do I get keys for contractors?
A: Capital Construction Development Project Managers are required to complete a Contractor Key Request Form and submit it to the Lock Shop Key Control Coordinator, Annie Willis, at least 48 hours prior to the start of your project. Keys will be available for pick-up by the Project Manager at the FMS Lock Shop in the CDF building.

Q: How do I get an ID for contractors?
A: Authorized Requestors are required to complete an iVIP Vendor ID Request Form and submit it to the Lock Shop Key Control Coordinator, Annie Willis, at least 48 hours prior to your vendor needing access. Please ensure that all information (including e-mail address) is current and accurate. Your vendor will be notified by e-mail when to pick-up their ID from USCard.

Q: How do I request a lock change?
A: Only Authorized Key Requestors are allowed  to submit a lock change request through the FMS Customer Resource Center. All requests for planned and non-emergency lock changes must be submitted through CRC. Request Service here.

Q: How do I request a keying estimate on projects?
A: All requests for keying estimates on projects should be submitted to Marian Purcell (323) 442-0013.