FREQUENTLY ASKED QUESTIONS

Which custodial services are billable?
Does FMS Custodial Services clean coffee makers and dishes in the kitchens?
Does FMS Custodial Services clean refrigerators?
What do I do about insects, pests or rodents?
Who do I call for books/boxes of (non-confidential) documents to discard?
Who do I call to report broken items?
Are packaging peanuts/packaging materials recycled?
Which UPC buildings receive FMS Custodial Services?
Which HSC buildings receive FMS Custodial Services?

Any custodial services outside of the scope of routine maintenance become a “billable” service and are charged directly to the requesting department by means of a Work Order.  Examples of billable services: refrigerator cleaning, upholstery cleaning, carpet cleaning, floor refinishing, and supporting special events.  The FMS CRC can assist you with determining which services are billable.

No. It is the responsibility of the customers to clean/wash their own coffee makers and dishes.

Yes.  However, refrigerator cleaning is not a routine service, therefore, it is billable.

Be certain to check with your Facilities Manager before requesting billable services.

Contact the CRC and report the sighting immediately. We highly recommend that all food in offices, kitchens, and coffee corners are promptly and properly stored in sealed containers.

For more information, please refer to our Pest Control Services. [LINK to Pest Control page]

REQUEST SERVICE HERE

Please call the Customer Resource Center for your appropriate campus to schedule a special pick-up.

University Park Campus – (213) 740-6833
Health Sciences Campus – (323) 224-7001

Please contact the Customer Resource Center for your appropriate campus to report broken items such as restroom fixtures, window blinds, and lighting.

University Park Campus – (213) 740-6833
Health Sciences Campus – (323) 224-7001

These items are recyclable. However, large quantities of packaging materials should be placed in special containers.

Please call the Customer Resource Center for your appropriate campus to schedule a special pick-up.

University Park Campus – (213) 740-6833
Health Sciences Campus – (323) 224-7001

View the UPC Zones Maintenance map

View the HSC Zones Maintenance map