PRIORITIZING SERVICE REQUESTS

In the case of an emergency request, customers receive notice when a tradesperson is dispatched to the scene, and CRC remains in contact with the customer until all is resolved.

The code for prioritizing requests is as follows:

Priority 1 –Emergency
Immediate response. Consists of activities that protect human or animal life, and stop or significantly reduce immediate damage to facilities.

Priority 2 –Urgent
Response within the 8 hour shift.

Priority 3 –Scheduled
Scheduled or assigned within 72 hours. Work that is not urgent or an emergency and therefore can be scheduled.

Priority 4
–Scheduled - Estimates (4-8 weeks)

For a more extensive list of examples of all priorities click here:

Priorities