We enhance the environment that shapes the Trojan experience and allows USC to thrive.
We are the benchmark for the facilities management profession.
CUSTOMER SATISFACTION – Is our highest priority. We commit to complete all daily work and projects promptly, with the highest quality of workmanship, and to the satisfaction of our customers.
EMPLOYEE OWNERSHIP AND SATISFACTION - We commit to providing the resources, professional development, and support necessary to effectively complete our job responsibilities. We commit to having a work environment that is inclusive of diversity and conducive to staff engagement, a sense of ownership, high performance and professional satisfaction.
PARTNERSHIP – We commit to fostering a cooperative, respectful and ethical relationship with our customers and between all levels of the FMS organization to share responsibility for achieving our goals.
COMMUNICATION –We promptly, proactively and consistently engage in two-way communication with our customers, staff and all stakeholders.
ACCOUNTABILITY – We cost-effectively and ethically manage university assets. We commit to transparency and to concrete performance goals that are aligned with the FMS and university mission and are evaluated annually.
WORK-LIFE BALANCE – We commit to continuously strive to balance the needs of the operations with the health and welfare of our multifaceted staff and their lives outside of work.