Customer Resource Center
Our Purpose

Network Services supports all FMS information technology needs including networking, help desk, PC hardware setup, trouble analysis, and problem resolution.  Network Services also works closely with USCs Information Technology Services Department (ITS) to ensure that FMS IT activities are in compliance with University regulations, policies and procedures.

Network Services is responsible for all of the FMS IT assets including all network servers, personal computers, other hardware, and end-user software applications.  Our goal is to provide users with continuous access to IT resources, and to resolve any problems in a timely manner to help maintain and increase system-wide productivity.

Our Responsibilities

Help Desk, Installation and User Support: 

  • assisting users with computer hardware and software problems, troubleshooting, analysis and resolution

Network Files:

  • providing storage, backup and restore services for network-shared user files
  • setting and maintaining access control lists to secure files

Network Printers:

  • setting up network-based printers and installing printer drivers on user computers
  • coordinating with printer vendors to troubleshoot problems and assist with resolution

Network Server Scalability and Hosting

  • maintaining the FMS SAN (Storage Area Network) to provide scalable and highly redundant storage for FMS servers
  • managing virtual (cloud-based) host servers required by applications

Network-based Applications:

  • managing and coordinating various end-user applications (including: Meridian, Laserfiche, ActiveProject and GroupWise) for document and drawing storage, email, and calendaring of events, shutdowns, conference rooms and vehicles