Customer Resource Center

The primary responsibility of the FMS Zone Maintenance unit is the routine maintenance of common areas (see below) in and around academic and administrative buildings. Most of the services that the Zone Shop provides are considered “non-chargeback” or “non-billable” work and are covered through indirect costs.

The Zone Maintenance work unit utilizes a “find-it, fix it” approach which promotes regular building inspections, on the spot repairs, and proactive measures to keep facilities operating at optimum levels.

Both the UPC and HSC campuses are divided into geographical “zones” (access maps below).  Each zone has a team of maintenance personnel who are assigned to the facilities in that area. This arrangement allows those Zone Maintenance personnel to become familiar with the customers, maintenance issues, access requirements, and other nuances of their particular zone, making them more effective and efficient in providing services. If a maintenance issue cannot be handled by zones personnel, they can advise the customers on the correct way to proceed.

Zone Teams

typical Zone Maintenance team consist of a blend of tradespeople and technicians:

  • Zone Coordinator (Supervisor)
  • 6-7 Zone Maintenance Technicians
  • Electrician
  • Plumber
  • Carpenter
  • Painter
  • Engineer
​Primary Services
  • Classroom facilities and furniture support
  • Decorative fountain maintenance
  • Door and window repairs
  • Floor and ceiling concerns
  • Graffiti and vandalism issues
  • Interior lighting repairs
  • Patching and painting
  • Pleated air filter replacement
  • Plumbing leaks and stoppages
  • Restoration of electrical power
  • Restroom fixture maintenance
  • Campus signage
  • Preventive maintenance
  • FMS-related project support
  • Roof repairs
  • Triaging minor facilities-related health and safety concerns
  • Assisting the FMS Events Planning unit
  • Assisting disaster response
  • Minor billable work (e.g., hanging pictures, mounting white-boards, installing keyboard trays, etc.)